Official Legal Policy

Refund Policy

Clear, transparent terms regarding our software licenses and custom development milestones.

Last Updated: August 2026 | Registered Entity: Xamins (Kolkata, India)

1. Digital Software & Source Code Licenses

Due to the digital and non-revocable nature of source code deliverables, full refunds cannot be granted once complete repository access or zip packages have been downloaded and verified.

If you encounter critical bugs or setup issues, our engineering team guarantees 100% resolution or deployment assistance within your active support period.

2. Custom Development Milestones

Custom engineering contracts operate on phased milestones. If work has not commenced on a subsequent phase, unutilized milestone deposits are eligible for a pro-rata refund upon written cancellation.

3. Resolution Process

To initiate a review or claim, email [email protected] with your invoice number and project details. We respond to all requests within 48 business hours.